Kettle Foods Ltd. Information

Company and Contact Details

Kettle Foods Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details: Kettle Foods Ltd, Barnard Road, Norwich, NR5 9JB United Kingdom

Phone: 0845-6440167

Fax: 01603-740375

Email: InternetShop@kettlefoods.co.uk

VAT Number: GB892200731

Company Registration Number: 2238320

Kettle Foods Ltd is registered in England.

Changes to these Terms and Conditions

We may need to amend these Terms and Conditions from time to time, for example, to reflect changing arrangements with our third party suppliers or changing legal requirements.

Wherever possible, we will publish any changes on our website before they take effect.

We recommend that you print out a copy of these Terms and Conditions and any e-mail correspondence between us for your future reference.

Terms and Conditions

1. Definitions
1.1 We have used the following defined terms in these Terms & Conditions in order to make them shorter and easier to read:-
"card issuer" means the issuer of your charge card;
"charge card" means the credit card or debit card, the details of which you provide us with when placing your order;
"contract" means the contract which is formed by our acceptance of your order for the goods;
"delivery date" means the estimated delivery date we give you for delivery of the goods;
"goods" means the goods you order via our website;
"United Kingdom" means England, Scotland, Wales, Northern Ireland;
"we", "us", "our" and similar expressions mean Kettle Foods Ltd;
"working day" means any day which is not a Saturday, Sunday or English public holiday;
"you", "your" and similar expressions mean you, the person placing an order with us;
"your order" means the order placed by you for goods using our website.

2. Ordering and Contracting Procedure
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

2.1 When you place your order with us it is an offer to purchase the goods requested.

2.2 After we receive your order, we will send you an acknowledgement of receipt of your order by email to the address given in your order as soon as possible. This acknowledgement does not represent an order confirmation nor a binding acceptance by us of your order.

2.3 After we have received your order and your card issuer has confirmed that you have funds available to purchase the goods then we will check the availability of the goods that you have ordered. If the goods are available from stock and after we have processed your charge card payment for the goods, then we will e-mail you to confirm that your order has been accepted. We aim to email this confirmation within two working days of receiving your order. When we confirm our acceptance of your order then this results in a legally binding contract between us and you. We will also give you details of the delivery date upon which we expect to deliver your goods to your address.

2.4 If the goods are not available from stock we will e-mail you with details of when we expect to be able to fulfil your order and give you the option to confirm or cancel your order by e-mail. If you confirm your order then we will e-mail you and process payment in accordance with the process in section 2.3.

2.5 If your order is not acceptable for any other reason (for example, if your card issuer does not authorise your purchase), we will inform you of this by email as soon as possible.

2.6 We reserve the right to refuse orders which are for less than the following stated minimums, or which are not in the following stated multiples:
KETTLE® Chips - minimum order of four bags , orders must be in multiples of four bags;
KETTLE® Crispy Bakes - minimum order of 12 bags, orders must be in multiples of twelve bags.

2.7 We will not accept orders from nor deliver to any address outside the United Kingdom.

2.8 If you become aware of any errors with your order or your personal details please contact us via the email address given at the beginning of these Terms and Conditions.

3. Prices
3.1 The price you must pay for the goods is the price displayed on our website at the time you place your order.

3.2 All prices include VAT.

3.3 Postage and packing to your address is included in the price of the goods, subject to the provisions of clause 5.3 below regarding Next Day delivery for some orders.

4. Payment
4.1 By providing us with your charge card details you agree that we may charge the price of the goods you have ordered at the time they are ordered.
4.2 If we do not accept your order for any reason, we will not make any charge to your charge card.

5. Delivery
5.1 We will deliver the goods to the address you give us when you place your order.

5.2 We would normally expect to deliver the goods within 5 working days of the date we confirm our acceptance of your order, subject to the provisions of Clause 5.3.

5.3 Next day delivery is available as follows:
(a) for orders of less than 12 bags of KETTLE® Chips only, you may choose to pay an additional £2.50 per order for next day delivery.
(b) for orders of 12 or more bags of KETTLE® Chips only, next day delivery is provided free of charge;
(c) next day delivery is not available for orders of KETTLE® Crispy Bakes.

5.4 Where next day delivery applies (in accordance with Clause 5.3), we will deliver the goods on the next working day after we confirm our acceptance of your order, provided that we are able to confirm our acceptance before 3.00pm and subject to any exceptions for certain addresses which may be imposed by the delivery company that we use. Where we confirm our acceptance of your order after 3.00pm, we will try to ensure that the goods are delivered on the next working day, but this cannot be guaranteed.

5.5 You are responsible for ensuring that someone is available to accept delivery of the goods. If we are unable to deliver the goods because you are out, you may need to contact the delivery company on the number set out on the card they will leave for you to arrange for re-delivery or collection by you. Please follow any other reasonable instructions that the delivery company may give you concerning delivery. If the goods are returned to us because you have not collected them within a reasonable period of time after the delivery company has unsuccessfully tried to deliver them to you, we will refund the price you paid for the goods but we reserve the right to deduct a handling fee to cover the delivery charges we incur.

5.6 We will try to ensure that the goods are delivered to you by the delivery date we give you. However, delays are sometimes inevitable. We will not be responsible for any financial loss, disappointment or inconvenience which may be caused by any delay or failure to deliver the goods by the delivery date. We will, however, try to inform you in advance of any likely change to the delivery date.

5.7 You are responsible for the goods from the time that they are delivered to your address.

6. Cancellation of contract by you
6.1 You may cancel the contract at any time up to and including the seventh working day after the day on which the goods are delivered to you by notifying us by email or post at the addresses set out at the beginning of these Terms and Conditions.

6.2 However, you may not cancel the contract after opening the individual packaging of any of the goods, unless you are exercising your rights in accordance with section 8.

6.3 If you cancel the contract you must return the goods to us at the address set out at the beginning of these Terms and Conditions at your own cost and risk. If you cancel the contract and then you receive the goods you must not unpack them from their outer packaging but must immediately send them back to us.

6.4 In any event, you must return the goods to us within 10 days of receiving them.

6.5 If you do not return the goods to us within 10 days we will contact you. If we have to collect them from you we will deduct any costs we incur in recovering the goods from your payment to us prior to re-crediting your charge card.

6.6 Provided that we receive the goods in the condition they were in when delivered to you then we will re-credit your charge card with the amount debited for your order for the goods in question as soon as possible and, in any event, within 30 days of your cancelling the contract.

6.7 Until you return the goods to us you must keep them in your possession and take reasonable care of them.

7. Returns
7.1 If we have supplied the wrong items to you or in the unlikely event that we supply you with goods which have passed their expiry date then, if you let us know by email to the address at the start of these Terms and Conditions, we will exchange those goods affected without charge and will refund any postal charges you incur in sending them back to us.

8. Defective Goods
8.1 We pride ourselves on the quality of our products and, accordingly, we promise that the goods will be of the highest quality and will be fresh, provided they are eaten before the expiry date printed on the packet. If any of the goods are defective in any way we will, at your option, either refund the price you paid for those goods affected or provide replacement goods. In addition, we will pay any postage cost of returning them to us. You must return any defective goods to us at the address set out at the beginning of these Terms and Conditions, within 14 days of having discovered the defect.

8.2 The rights given by section 8.1 are in addition to your usual legal rights to compensation if the goods prove to be defective, which are given under English law.

8.3 We cannot be responsible to pay compensation where you have not followed the advice given on the packet about storage and handling of the goods or where you have not opened them before the "best before" date.

9. General
9.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, industrial disputes, exceptionally severe weather, fire, explosion or accident, power failures, acts of terrorism or riot, war or government action, default or failure of one of our third party suppliers (including, without limitation, of raw materials, telecommunications or delivery services).
9.2 If any part of these Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Terms & Conditions will not be affected.
9.3 You acknowledge and agree to be bound by the terms of our Privacy Policy.
9.4 Any person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract.
9.5 The contract between us shall be governed by and interpreted in accordance with English law.
9.6 These Terms & Conditions, together with our current website prices, delivery details, payment details and Privacy Policy, set out the whole of our contract relating to the supply of the goods to you by us.

10. Privacy Policy Kettle Foods Ltd respects the privacy of every individual who visits our website. The purpose of our Privacy Policy is to outline the information Kettle Foods Ltd may collect and how we may use that information.

As technology continues to develop, our Privacy Policy may need changing in order to provide the best possible service to our site visitors. We recommend that you check and make sure you have read the most recent policy statement when you visit our website.

Use of Information

Kettle Foods Ltd only collects personally identifiable information about you (i.e. your name, address etc.) through our website when voluntarily submitted by you, the visitor. Visitors may choose to submit personal information to obtain information or submit a comment. Providing personal information is up to you, the visitor. If you do not want your personal information collected, please do not submit it to us. We also offer visitors an "opt-out" option at any time they wish to cease receiving emails or other information from us, or from third parties.

Any recipes or seasoning suggestions supplied will become the intellectual property of Kettle Foods Ltd. Kettle Foods Ltd will also be granted permission to publish the content of 'KETTLE® Moments'.

Links

The Kettle Foods Ltd website may contain hypertext links to other sites, which are not under the control of the Company. Whilst we make every effort to link only to sites that share our standards, we cannot be held responsible for the contents and privacy policies of such sites.

Security

Security measures are in place to prevent the loss, misuse or alteration of the information received from our online visitors, and to make such information as secure as possible against unauthorised access and use.

Children

Where individuals under the age of 16 register on our website, we reserve the right to request parental/guardian consent for continued membership of our site. Information provided by under 16's will not be used for marketing purposes but we may from time to time tell you about developments on our site or provide you with information about Kettle Foods Ltd.

Additional information collected

Occasionally, we may collect technical information automatically when you connect to our site, which is not personally identifiable. An example of this would include the type of Internet Browser or the type of computer you are using, or the domain name of the website from which you linked to our site.

We use 'cookie' technology and IP addresses only to obtain non-personal information from online visitors to provide them with the best possible personalised online experience. To do this, we keep track of the type of browser (e.g. Internet Explorer, Netscape) and operating system (e.g. Windows, Mackintosh) used by the visitor, and the domain name of the visitors Internet Service Provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This helps us to keep our site fresh and interesting to the majority of our visitors. Cookie technology also helps us deliver content tailored to a visitors interests. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our site.

Conditions of use

This Privacy Policy should be read in conjunction with the Terms and Conditions of the website and does not in any way override anything contained therein.

EPOS System Information